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Latest updates

A new AI-powered dashboard page

Last month we rolled out the "Overview" page of the dashboard. Today, we are excited to share the "Performance" page. This includes a detailed view of the performance of your content, and AI-powered suggestions on how to improve it.

Turn.io Integration Now Available: Your Turn to Play with it

As a question-answering plugin service, Ask A Question requires what we call "chat managers" - platforms that help you build end-user chat flows and integrate with channels like WhatsApp.

To make this integration process easier, we published a Turn.io Playbook. Playbooks are reusable, pre-built chat flows that can be shared with and remixed by other teams in the chat-for-impact community.

Revamping the dashboard

In the last month or so, we've had support from Google fellows to pinch hit on a few items. Ahn Mac, a UI/UX designer at Google, helped design a new dashboard that we are very excited about. The first page, "Overview", is now ready for you to check out.

Introducing Urgency Detection

You may wish to handle urgent messages differently. For example, when deploying a question answering service in a health context, you may wish to refer the user to their nearest health center, or escalate it immediately to a human operator.

We introduce a new endpoint and new page in the Admin App to enable this.

Revamped feedback endpoints

There are now two new endpoints for feedback:

  1. POST /response-feedback - Allows you to capture feedback for the overall response returned by either of the Question-Answering APIs.
  2. POST /content-feedback - Allows you to capture feedback for a specific piece of content.

These can be used in chat managers to collect feedback after answers are shown.